['Privacy Policy for Our Online Platform\n\nSterling Property Solutions Ltd (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our site and services, including our property channel management software, multi-platform listing integration, booking synchronization, availability and pricing automation, tenant communication tools, and performance analytics dashboard.\n\nInformation We Collect \nWe collect various types of information to provide and improve our services:\n\n- Personal Identification Data such as name, contact information, and address, collected when you register or interact with our platform. \n- Account Information including login credentials and preferences. \n- Usage Data about how you use our services, including device information, IP addresses, browser type, and activity on our platform. \n- Transaction Data related to payments, bookings, and service subscriptions. \n- Communications you send to us through tenant communication tools or support requests.\n\nHow We Use Your Information \nYour information is used to: \n\n- Provide, operate, and maintain our services. \n- Process bookings, payments, and subscriptions. \n- Facilitate communication via tenant messaging tools. \n- Analyze usage to improve service performance and user experience. \n- Send important updates regarding service changes or issues. \n- Comply with legal obligations and protect our rights.\n\nLegal Basis for Processing \nWe process your personal information under the following lawful bases: \n\n- Performance of a contract to which you are party. \n- Compliance with legal obligations. \n- Legitimate interests to improve and secure our services. \n- Your consent where applicable.\n\nData Sharing and Disclosure \nWe do not sell your personal data. We may share information with: \n\n- Third-party service providers who support our platform under strict confidentiality agreements. \n- Law enforcement or regulatory authorities where legally required. \n- Business partners involved in specific service integrations with your consent.\n\nData Retention \nWe retain personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. When no longer needed, data is securely deleted or anonymized.\n\nYour Rights \nYou have the following rights regarding your personal data under applicable data protection laws such as the GDPR: \n\n- Access your personal data held by us. \n- Request correction or deletion of inaccurate or incomplete data. \n- Object to or restrict certain processing activities. \n- Withdraw consent where processing is based on consent. \n- Request data portability. \n- Lodge a complaint with a supervisory authority.\n\nSecurity \nWe implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, disclosure, or alteration. However, no method of transmission over the internet is entirely secure.\n\nCookies and Tracking Technologies \nOur site uses cookies and similar technologies to enhance functionality and analyze usage. You have control over cookie settings through your browser preferences.\n\nInternational Data Transfers \nWhere applicable, personal data may be transferred to and processed in countries outside the UK and European Economic Area which may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in such transfers.\n\nChildren’s Privacy \nOur services are not directed to individuals under 16 years of age, and we do not knowingly collect personal data from children without parental consent.\n\nChanges to This Privacy Policy \nWe may update this policy to reflect changes in legal requirements or our practices. Updates will be posted on our site with the date of revision.\n\nContact Us \nFor any questions or requests regarding your personal data or this Privacy Policy, please contact us at:\n\nSterling Property Solutions Ltd \n42 Kingsbridge Road \nSuite 3B \nBristol, South Gloucestershire \nBS16 2JL \nUnited Kingdom \n\nPhone: +44 117 234 5678 \n\nYour privacy is important to us, and we are dedicated to managing your information responsibly and transparently when you use our online platform.', 0.0013608000000000001, 'gpt-4.1-mini']